# Integration Broker Down

> This alert fires when the SWS endpoint returns a connection error, timeout, 404, or 5xx.

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Site [llms.txt](/llms.txt)

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        <strong id="label-details" class="d-block mb-1">Firing Context:</strong>
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          <strong id="label-sql">Contextual SQL:</strong>
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            <i class="bi bi-clipboard me-1"></i>Copy SQL
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        <pre class="mb-0 p-2 bg-light border rounded small"><code id="ctx-sql" style="white-space: pre-wrap; word-break: break-word;">&mdash;</code></pre>
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## Integration Broker Down Alert

**Alert ID:** `ib_down`
**Category:** Integration Broker
**Default threshold:** Immediate

### What This Alert Detects

This alert fires when the SWS endpoint returns a connection error, timeout, 404, or 5xx. psLens cannot fetch IB data without SWS, so this also blocks every other psLens IB check. A connection failure indicates that the Integration Broker gateway, local node, or application server is down.

### Severity Logic

|          Condition           | Severity |
| ---------------------------- | -------- |
| SWS connection attempt fails | Critical |

### What Gets Checked

The alert invokes the standard SWS connection test method. If it receives any network connection error (e.g., HTTP gateway timeout, connection refused, dns resolving failure, or HTTP 404/500 errors), a **Critical** alert is raised immediately.

### Alert Details

Each alert item includes:

- The base REST URL of the SWS endpoint (`baseURL`)
- The raw network or connection error message
- Troubleshooting links to verify connection settings

### Configuration

```yaml
alerts:
  checks:
    ib_down:
      enabled: true
```

|  Setting  | Default |          Description          |
| --------- | ------- | ----------------------------- |
| `enabled` | `true`  | Whether this check is active. |

### How to Respond

1. Verify that the PeopleSoft Web Server and PIA are up and running.
2. Check the Integration Gateway web application status (typically `/PSIGW/PeopleSoftListeningConnector`).
3. Ensure that the application server domain is booted and the Integration Broker handlers/dispatchers are active.
4. Verify there are no firewalls, proxies, or security policies blocking outbound HTTPS traffic from the psLens server to the Integration Broker gateway port.
5. Inspect the basic auth credentials in the `config.yaml` to ensure the API service user has not expired or been locked.